By far worst car buying experience I have ever had.
My husband and I bought a "certified" used car off their lot 3 weeks ago and could not be more disappointed with our experience. I should have known better when the sales team was "joyriding" in our trade in before we had even signed the final papers to own the car we bought.
After getting the car home we realized the radio presets did not work right, and a couple days later (after the 3 day exchange policy) that the car had a pretty significant oil leak.
After taking the car to a mechanic we also found out it had a bearing that needed to be replaced (apparently they replaced one on the left that was making noise but not the one on the right which was almost in the same condition), the battery did not remain charged and needed to be replaced, the oil leak was significant and either from a cam seal (hopefully) or the head gasket, and the the entire radio unit would need to be replaced if we wanted it to work correctly.
I was told to bring the car in to see what they could do for me (I dropped it off on a sunday night) and was shuffled from service to sales and manager to manager until I was finally told that there was nothing they could do for me because the warranty would not cover it. I also had to call them myself to get this news because no one called me. I am going to get the car today and it is Friday. I have had to borrow a friends car for the last week.
Please be advised that their certified 123 point inspection and certification only certifies that those points meet "their standards" which after talking to several people in the service department means that the car will not have a catastrophic failure in the first month or 1000 miles of ownership.
After trading in my car (that was in very good condition) and paying several thousand dollars I now have a car with lower miles that needs about 3 thousand dollars worth of repairs.
Employees at this dealership should be ashamed of the products they sell. I am not sure how they sleep at night.
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