I would give Larkin zero stars if I could. I called Larkin at 4:15 pm today (Saturday). I was told a technician would come within 2 hours. I waited for 4 hours before I called (8:15 pm) asking if they were still coming, and if so, what the ETA was. I was told that I would be called back within 15 minutes once that person got a hold of the technician. That person wouldn't give me their name, but took my address as someone was on their way. I waited another hour (9:15) before I called again, and got voicemail. I am so pissed right now. Not only did they waste over 7 hours of my time, they did not call me back, and I still have a plumbing problem that could well be fixed by now had I called someone else. Now I am calling other plumbers at 11:15 at night, and now it's in the 'emergency hours' that constitute extra charges.
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