NEVER use this service because you don't know who you are going to end up dealing with. We had a positive first experience with this company so we called again. He didn't show on the scheduled day and time but claimed that he did and ""no one was home"" (this was not true). Rescheduled the day and time and he arrived a half hour late. Fine. Due to the changes my husband wasn't home and I was dealing with him alone. After his ""diagnosis"" I decided that we would be buying a new appliance rather than replacing a part. He then proceeded to do something I didn't ask him to do and asked me for $99. I see now on the website that they charge a flat rate for service, but doesn't it make sense to inform someone that the 30 second service you want to perform costs $99? When I questioned him on this, he became quickly frustrated. He started talking about how he had done a ""favor"" (I had no idea we were so close appliance doctor) and asked why I was treating him so poorly. Honestly, this confused me and I never want to treat someone badly or cheat someone out of money. I asked if he could send a bill for my husband to review. He said ""We don't bill."" When he tried to barter with me (""can you just throw me $80?"") I knew he was trying to rip me off. I don't want to think he was doing this because I was female, but I have a hard time imagining this conversation happening with my husband. When he realized I wasn't giving in, he proceeded to undo his ""service"" and storm out of my house like a diva. He then left my husband an f-word laden voice message to never call again. Noooo problem guy, good luck with your business.
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