I don't trust Dr. Gupta and I will never go back!
I had just moved here from California when I found that Cayuga Family Dental was one of only 2 dentists in the area that would accept my insurance. I called for a basic check up and asked ""how soon they could fit me in""...apparently the receptionist interpreted this as an ""Emergency Appointment"" since that's what I found had been scheduled when I arrived. As I had already taken time off work I accepted the emergency appointment.
At this appointment x-rays were taken and Dr. Gupta said she had found one cavity which would need to be filled. I had never had any cavities before, but I had no reason to believe that she was untrustworthy so I scheduled an appointment for the filling. When I returned to have the cavity filled, and after the Novocaine, drilling and filling were all done, Dr. Gupta said I would have to make additional appointments for two other cavities. When I asked why she hadn't mentioned the other cavities at the last visit she became distressed. When I pressed her to view my x-rays so she could show me where these cavities were, she became angry and said that my x-rays were confidential and she could not show them to me. With further pressing she admitted that the two new cavities ""weren't cavities yet"" and that they were on the front of my incisors. When I complained that this sounded cosmetic and therefore not covered by my insurance she replied ""Oh, don't worry, I'll write it up as cavities so they will cover it.""
I was shocked and appalled, it sounded like she would be very comfortable not only lying to me about whether or not I had cavities, but also to my insurance company.
After leaving her office I noticed sensitivity associated with the filling she had placed and later found that it needed to be re-sealed. When I had another dentist ask her for the original x-rays her office declined to send them... Very suspicious! Given her behavior I don't know if the cavity I had filled was ever really there and without the original x-rays no other dentist can confirm or deny whether there was ever a cavity present.
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