Whatever you do, DO NOT visit this clinic! If I could give negative stars I would! My husband and I were both seen at this walk in clinic last October. It was actually on Halloween. The Physician's Asst. was so interested in a child they had brought in that required a wheelchair she bascially left us sitting around for long periods of time. Which could have been understandable but when she did see us she seemed distracted. She gave me a cough medicine prescription.
Two days later, after laying in bed and feeling like I was dying we went to see another doctor. A nose swab was done to determine that we both had H1N1. It took all of one minute to determine what we really had. By this time I had coughed so much that they thought I had broken a rib. So I was sent for x-rays, etc and racked up another $1600 in doctor bills.
When we received their bills I was in shock. As if the regular fees weren't enough they added an extra $50 to each of our bills. It said holiday fee. I asked what this was for and said I didn't realize Halloween would be considered a national holiday and that we would be required to pay more this. They said we agreed to it with the forms we signed. I asked to have it faxed to me, and guess what they lied. It did not say this anywhere. just think it is very sneaky and they were trying to get people's hard earned money and hoping nobody would realize they were overcharging them.
After writing to this company stating that I did not feel we were responsible for the bills since we were not diagnosed properly, their President, Nathaniel Moore, responded. Bascially he agreed to waive the two $50 fees but could care less about the rest. He said we were treated fairly and were responsible for the remainder.
I made payments on my husband's account. They never removed the $50 like he said they would. I never received another bill for my service. So I thought well maybe they just waived mine. They had our addresses and our cell phone numbers in the file.
Well fast forward several months, and at 4 am I start getting calls from a collection agency demanding payment for something that I wasn't even aware that I owed. They were very rude and I informed them of the time zone I was in and stated that it was against the law for them to contact me at that time. The lady said she didn't care what time it was or where I was that I needed to pay my bill! I asked for copies of the statements to be mailed to me. I asked her to take my phone number out of their automated system so it would not continue calling me at 4 am. She refused and stated it would be removed when I paid my bill.
So I contacted the billing office at Rocky Mountain Urgent Care and explained to them the situation. They assured me that they called the collection agency and that they would not call me again. Well you can probably guess that they did for several days. Until I finally left a voicemail stating that I was hiring an attorney and that the minimum fine for breaking this law was $1000. Then the calls stopped.
To me it is very sad, that we as patients have nowhere to turn for situations like this. They just say we owe it and we are forced to pay it or else it goes on our credit report.
So I have paid the balance. But I would like to warn everyone who is reading about this place DO NOT go there! You will not be treated properly and you will get no help with billing issues after the fact.
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