I received a $200 gift certificate as a gift one year and nine months ago (they are valid for one year). Recently, I called the spa 3 times to speak with the owner, Christine, and was only successful on my 3rd attempt. I explained to her that I had endured a horrible illness for about a year of the time that I have had the gift certificate. Of course no one feels like pampering when you're learning you have a life threatening illness and then going through the treatments. I am finally in a state to be able to think about going to the spa again. Christine (the owner) told me that the spa has rules and that's why the spa runs smoothly. She said she can't take everyone's situations into account because then things would be a mess. Never mind that I had a life threatening illness. She was not willing to accept my gift certificate, nor offer a reduced amount of the certificate's value. I'm absolutely shocked by this horrible level of service.
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