I was very satisfied with the overall experience with purchasing an AC/heater systems from Family Air.
Jerry G. came out and was very detailed and methodical in evaluating the existing AC/heater system and then explaining the possible solutions and related installation procedures. Family's pricing was the lowest of the three bids
The installation went very smoothly with the crew acting professionally and courteous to respond to any questions raised. They did miss installing a new vent in one of the rooms but the issue was remedied quickly once it was pointed out.
After the installation, Jerry G. came out and did a great job in explaining the workings of the system controls and answer any questions.
Overall, I was very satisfied with the entire experience and would highly recommend Family Air to any homeowner interested in replacing their AC/heater system.
Gordon Imazu, July 2011
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