I have been a loyal customer of Steel City for at least 3 years and have always been more than impressed with the service. I placed an order with Steel City at about 8:40 pm on October 8, 2011. I had ordered from this establishment many times before and was told to expect my pizza in 45 minutes. My friends, dogs, and I were in the back yard and my mother remained in the home. At about 8:45 the pizza had not yet arrived and I retrevied my phone to call, at this time I noticed that the driver had called me twice. I called the pizza place and was told in so many words that it was my fault that I didn't have a piiza because I didn't answer my phone. I expected based on past performance that they would be able to find my home and also expect a business that delivers anything to be responsible for finding their customers. After talking to many rude people who basically told me they would not help me a gentleman said he would give us 50% off and that we would have it in 15-20 minutes this was around 10 pm. At 10:23 the driver called me because he was just now leaving the establishment and needed directions. He did not arrive until about 10:40-45. I called the establishment again and was treated rudly and told to pay the man and live with the situation basically. As it would turn out the pizzas were cold and it was very obvious that these were the pizzas orginally made at 8:40. I am so disappointed because I loved this place so much and this has left a horrid tastein my mouth now.
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