i had problems replacing parts for my gas grill. gary had parts and expertise i couldnt find with the manufacturer themselves, searching online and calls to every pool, recreation and home improvement store in the area.
but thats NOTHING compared to the absolute dedication to customer service i experienced today
when i called in, the person i spoke to went to unbelievable lengths to help me identify my problem and suggested i come in, saying he felt certain we could find the elusive parts/solution.
when i arrived, Jeremy dove headlong into my predicament, even spending a great deal of time recreating my problem by physically assembling the incorrect part i recommended by and purchased from a manufacturer he doesnt even carry. this allowed him to pinpoint my exact issue and i had the right part in my hand two minutes later!
imagine my surprise when i found out jeremy was NOT the helpful guy on the phone!
we all know that customer service is just a buzzword anymore used in ads by companies that dont really care and will tell you anything to get rid of you.
the fact that there were TWO of the all-time best customer service professionals in one place i guess makes sense and speaks volumes about the management of the place but still leaves me dumbfounded and wildly grateful.
they oughtta bottle this stuff and sell it to Home Depot!
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