I will keep this as brief and objective as possible. My fiance' and I (both from Minnesota) contracted with Kent Chastain in March 2011 to conduct an intimate ceremony in Kauai in September 2011. I was hesitant to trust a man with my ceremony (you just always feel that a woman will be more in touch with these things) but not wanting to be sexist, I was happy to give him a shot. Throughout the summer, we had significant difficulty receiving responses from Kent, repeatedly having to follow up via phone on emails that we had placed. He was always cordial, but never apologetic. He repeatedly forgot details of the ceremony, so much that I ensured that I kept my own file on all communications to ensure that I had proof of the messages. Again...no apologies. Friendly and very true to his Hawaiian culture, but the antithesis of professionalism. \r
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Concerned about the actual conduct, we agreed to meet with him to review logistics once we were on the island. However, we never got that far. With just 12 days to the ceremony, he had the audacity to email us and 'suggest' that we change the location of the ceremony because 'he didn't realize that we were staying at the resort that we were staying and felt that it was not convenient.' Needless to say, with no confidence of his abilities to execute our wedding the way that we wanted, we let him go with only a week to replace him. You can only IMAGINE the anxiety! Shentel at Hanalei Colony Resort stepped in and, in just two days, replaced all vendors and conducted the PERFECT ceremony for my fiance' and me. She was FLAWLESS! \r
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Not once throughout this entire experience did he apologize for his ineptitude. This man relies on the reputation of a coordination business that he has only recently assumed responsibility for. He is a photographer by trade and I would highly recommend that he relinquish his coordination hat and stick to photography.
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