My wife & I purchased a new front loading Maytag washer & dryer. The main reason we got it from Cocco's was the fact that spoke so highly of their service department. 1 year later the washing machine broke on a Fri afternoon. Called the service department (they close at 4:00 and on weekends) and finally got thru on a monday. 1 week later thay came to service it (I had to take a 1/2day off since they schedules calls in the morning and afternoon) and in 30 min said they had to order a part. 6 business days to order the part, then almost another week before I could get in the schedule. Another 1/2 day off for me. They came out, had the part & guess what - It was the wrong part. Back to their office & 2 hours later back for the repair. That didn't work either. He then scheduled an appointment for 4:00 the next day to bring the correct part. Well, today is the next day. Just had a call from Steve in service. It's 3:30, he has 3 more calls to make in Schenectady & then has to go to Cohoes for one more call before coming to my house in Glenmont. (4:00???)\r
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Well the wife & I have a 6:30 appointment tonight so I highly doubt it will get repaired. I'll update this later.\r
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