When a single pixel started to constantly flash bright green on my 8-week old Samsung 64"" plasma TV, I thought I was in for a real ""adventure"" to try to get it fixed.
My call to Samsung resulted in a tentative appointment for the following week, with the service contractor to call with more details. The plan at that point was for an in-home evaluation to take place by a technician, followed by ordering parts, followed by in-home repair.
Alpha DTV called later that day. They asked me a few questions over the phone, and walked me through the TV's self-diagnostic script. We then set up an in-home appointment for the next business day (I called on Friday, so a Monday appointment was made).
Two technicians arrived promptly and courteously for the scheduled appointment. They quickly confirmed the problem, and proceeded to replace the entire front panel of the TV with a new one they had apparently ordered for me from the warehouse on the day I called. They were finished in about 20 minutes.
Absolutely no complaints from me! Thank you Jon (and partner) from Alpha DTV.
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