I am very happy with the customer service received at this store. I appreciate the help of Nick P. and Anthony and others whose names I don't remember. Nick has been excellent at following up with me, even when it wasn't the answer or solution I was hoping for. He provided a lot of information about all the fireplaces and went above and beyond to find the right one for our installation. We appreciate the responsiveness; when you spend this kind of money on a fireplace (not cheap!) you expect knowledgeable and responsive sales people, before and after the sale. I can happily say that I have received this from Custom fireplace. No complaints, and I'm really picky!
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