The first thing I did was start the tub running, I wanted a long hot soak with the jets turned on. The tub was large so I left it running. I am so glad I did...
Imagine my surprise when I get back to the tub and IT'S FILLED WITH PUTRID GREEN, VISCOUS OOZE. I would have said water but this was slightly thicker and had weird bits of sediment in it that I hoped was mud but frankly I had no idea since it also smelled terrible and soon stank up the whole bathroom. I could not figure out what was going on, I thought it might be a problem with the tub.I filled up the sinks in the room and they also filled with the nasty smelling green muck.
Check the pictures attached to this review. You have to see what I am talking about for yourself.
This is like something you see in a horror movie, like The Blob, so naturally I tried calling the staff. No response.
In the morning I went down to the front desk when it opened and complained. The woman down there told me that nothing was wrong with the water and that they extensively filtered it as it came from the ""lake."" At this point, since it was daytime, I took a look outside and saw more clearly what the ""lake"" looked like. It was basically a swamp with stagnant water and muddy ground lining the whole thing.
The woman tried to deny anything was wrong and said the water was perfectly safe. I showed her some pictures from my phone and also told her the water was sitting upstairs and she could come take a look at it herself.
We went to breakfast while they ""evaluated"" the ooze in our room. I euphemistically call this breakfast because it was cold cereal, cold hard boiled eggs, some cold fruit and some bread products, all fix it yourself style. We were also afraid to eat anything made with the water (or ooze) such as the only hot item they had there--instant oatmeal and a hot pot of ooze to make it with. It felt like we were staying at a Motel 6, definitely not an ""upscale hotel."" I took some pictures to illustrate this. For the huge price tag of this place, I expected a menu and a chef, or at least some hot entrees served buffet style. What a joke. We could have had a better breakfast at the grocery store.
Breakfast was eerie, as only one other guest came to it. We wondered why the place was so empty on a holiday weekend.
After breakfast was over we decided to check out and go find some running water where we could bathe and brush our teeth.
The woman at the desk told us she went to the room and saw the ooze for herself. She agreed it was unacceptable and that something was seriously wrong. That was good. Here come the bad parts:
She tried telling us that although it was ""unacceptable"" that the water was safe to bathe in or even drink. I decided to call her bluff. I went and filled a glass with the water and brought it to her. I asked her to drink it right there. She refused.
She offered us a 50% discount.
The price for this place was enormous, and they had jacked it up due to the holiday rate as well. The price even at 50% was still outrageous for a room WITH NO SANITARY RUNNING WATER. I was about ready to start shouting and then she realized how upset we were and pulled out a large gift-box (wrapped, so we could not see inside). She told us that there were ""premium"" Aveeno amenities inside and that it was to make up for our awful experience. My wife likes Aveeno a lot so we took the box and left.
As a final insult, the woman told me she was sorry that ""you are your friend had such an awful time there."" My friend?! It was my wife! Our wedding rings were visible and we had referenced each other as husband and wife several times! I cannot believe the idiocy this woman displayed... did she think we were both married and having an affair?
Outside in the car we opened up the box and discovered one tiny, SAMPLE, thimble-sized Aveeno product and two large plastic jars of the basic oap and shampoo that the hotel uses, WHICH WE COULD HAVE TAKEN FROM THE ROOM OURSELVES.
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