Just came back from there and had a HORRIBLE experience. I normally don't treck all the way to the Bronx for a haircut but I got a great deal through groupon that I THOUGHT would have made the trip worth it.
Little background. I've never gone to a professional colorist although I've colored my hair myself for the past 7 years. I've dyed it blond, red and brown ...so I know what to expect from a bottle. I have been a blond for the past 5 years and toyed around with going back brown but wanted it done right so I figured I'd let these guys handle it.
I booked for 10 am on a Sunday. At first it went well. They were polite and courteous and confirmed my appointment the previous day.
I told the woman about how the coloring of my hair has gone. I said I wanted to go back brunette but didn't want dark brown (the Adam's family look isn't for me). I prefered more of light chestnut. I got nervous when she brought out the book b/c that just seemed too point and click not something I'd think a professional would need to do. She plucked out a sample and confirmed that is what I wanted. I asked her to dye my eyebrows as well.
She put the dye in set a timer and walked away. My nerves settled in more once she came back after 15 min to remove the dye on my brows....they were BLACK. I told her immediately that's not what I wanted it was waaaay too dark. She tried to convince me it was fine (I thought it looked comically bad) but if I really wanted she could lighten them. ...ok. I knew it wouldn't change later so after another 15 min my hair was washed and she put lightener on my brows.
My hair was ....BLACK!!! What the hell!!! NOT what I wanted. I figured I'd tough it out to let her cut it ...after all sometimes a good cut can make all the difference.
My hair didn't need a major cut. I already had an asymmetrical bob wakling in but wanted more of an angle coming from the back to the front. I didn't NEED a hairbut but wanted a slightly different look. That's exactly what I did NOT get!! She lessened the angle instead of making it sharper.
I know she must have known I wasn't happy b/c it read on my face. She didn't even ask me if I liked my hair!!! She just said pay up front and ran out of the room. WHAAAAAT??? I told the receptionist I wasn't happy and she stammered out an apology (I felt bad for her ...it wasn't her fault).
Now I'm at home dying my hair merely hours later. Oh and to top it off first I had to clean the left over dye left on my scalp. I shouldn't have more skills than a professional and even if I didn't I know poor customer service when I see it.
I will NEVER go back there again ...and even more unfortunately I don't know when I'll ever have the nerve to try to go back to brown again after seeing how appalling I looked.
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