My wife and I have been seeing the Roto-Rooter adds on TV for a week or two now. So, when my kitchen sink clogged up for the upteen-millionth time this year, my wife called Roto-Rooter to have them come out to snake the drain. She asked about the $99 deal and was told that they don't start that promotion until this coming Monday, it's Friday. She asked for a quote and they said that the guy who came out would take a look and give us an estimate. I drew the short straw and had to stay home to wait for the Roto-Rooter guy to show up. He showed up around 8:30 AM. So, far so good, but he quoted me $366.43. What? I had tried for 8 hours the previous day to unclog the drain and was tired of pouring money down the drain, so I agreed to have him snake the drain. How does a $99 drain cleaning get to $367? I have sent an email to Roto-Rooter Customer satisfaction and they have responded that they are looking into it. I'll let you know what happens but I don't think I'll use this company again.
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