I was happy with the work that Keystone Windows did. At first I didn't like them because they didn't return our calls, then the president of the company called us back and was really nice. Then, after the windows were installed, we called them again because we were happy with the job, but again they didn't call back. So, in short, we were happy with the job, but we didn't like their followup.
RESPONSE FROM Keystone Windows & Doors:
Hello Yuko!
I'm glad you're happy with our work! Our owner Michan is dedicated not only to the work we do, but to our customers as well. It's great to know you had a good experience with her too.
I apologize for the lack of follow-up. I can assure you that's not a common occurrence around here, and I'm sorry you had to experience that.
If you have any further questions or concerns, please feel free to call or email us and I will personally make sure someone gets back to you. Thank you for doing business with us!
~Heather
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