I've used this company quite a few times because they are contracted by my home warranty company (American Home Shield). I never had a problem with them until April of this year. I had a service call for three toilets and one sink in my house. The technician told my husband that the parts needed to fix the toilet in the master bedroom were discontinued and that he would turn it in to AHS. Well, it's October and this toilet STILL has not been replaced. I have gotten the worst run around I've ever gotten in my life.
After not hearing anything for a couple of weeks, I called to check the status. They said they would turn it in and that I would then hear from AHS. After hearing nothing for a MONTH, I called back again and spoke with Doug. He had no record of me having a toilet that needed to be replaced. His ""records"" showed that everything was fixed. Then he lied and said that the technician that came didn't turn that in and that he no longer worked for the company. He said he would look into it and call me back. That was the first of five times he said that and NEVER called me back. This went on (me calling to check on it, Doug saying he was going to call me back and never did) until August, when I called AHS to complain about them and AHS called Greenway. Then Doug called me to set up for a technician to come out and look at my toilet again.
He said that it wouldn't cost my anything (obviously because they were still handling what they didn't fix in the first place). The same technician that came before came this time (yeah, the one Doug lied and said no longer worked for the company). He remember everything that was going on with the toilet. And he said he was on sick leave, by the way. So, all that time passed when they could have just called him to ask him about the toilet a long time ago. So, after that, they were supposed to turn it in and take care of it that time. Remember, it's October and it's STILL not taking care of. So, by September, when I called AHS to check on it, and they said Greenway still hadn't turned anything in. I started calling and asking to speak with the owner. I have left 3 messages for her and SHE has never called me back either. So, now I'm not surprised that Doug didn't call me back all those times. He's just following his example.
Two weeks ago Greeway FINALLY turned my toilet payout to AHS, BUT, they are showing that I owe a service fee from the time the sent the technician out to my house again. So, AHS is deducting that from my payout. I called Doug to get it fixed. His response was ""Oh! I see what happened. Mrs. Moore I going to take care of this for you right now."" Yeah, STILL hasn't been done.
I don't want anything else to do with this company. At first I was going to just let it go, because they did fine all of the other times they came out. But now, I'm done. I unfortunately have to have them finish this out and fix the toilet because my payout would only be for $125. I don't see any plumbing company replacing a toilet for that cost. So the only choice I have is to either pay the rest out of pocket, or have Greenway replace it. I'm at a rock in a hard place. Either way, I'm putting Greenway on my refused list with AHS, and I will be informing everyone that I can about their service.
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