I have been calling a different company when we need appliance service. Since they don't work on Bosch dishwashers, they recommended Appliance Service by Paul when our dishwasher stopped working in April 2011. They came the next day I called. The tech found out that the dishwasher was fine but the drain line was clogged. Even though he did not fix it, he charged me $120 for trip charge and diagnostic fee. Unlike some other reviewers here, I was told about this charge on the phone. So I was okay with it.
Last month when our dishwasher stopped working again I called and told them the error message I was getting. Before calling them I learned from the internet what this error message meant and what needs to be changed. The tech showed up on time, turned on the dishwasher. Told me that it is giving error message XX, which is why I called them. He told me that a part needs to be replaced (the same part that was mentioned online), but they have to order this part because it is not in stock. However, for some reason, they could not order it on Saturdays, they have to wait until Monday to order it.
I did not hear from them the whole week. I called Friday and learned that the part came and I need to schedule a time for them to come and replace it. This time I had to take a day off from work. The tech came 15-20 minutes after the 3 hour window they gave, replaced the part, started writing the bill. I asked him to check if the error message is gone. It was not. After a while he noticed that he ordered the wrong part.
The correct part was, again, not in their stocks and needed to be ordered. He refused to order it overnight. He refused to pre-schedule an appointment for the next Saturday, even though I would be okay to reschedule if the part did not come by Saturday (I just did not want to take another day off).
Then they left a message to my home phone Friday afternoon asking me to call them back ASAP, which I received after I came back from work that evening. I called them Saturday morning before they were open. Nobody called me back until noon. I called them again and was told that I should call them back Friday to be able to schedule for Saturday.
It is almost a month now and my dishwasher is still not fixed. If they were to check the error code before coming to my house, and ordered the correct part, it could be fixed within a week. They don
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