My husband and I just moved to Denton to an apartment on the West side, did some research and found out that Charter offered the best service for the best price. We had heard a lot of stories about Charter's terrible service but we were looking for the best price so we took a chance and signed up for their ""up to 12 mbps"" package. While we were on the phone with the customer service rep., she was super helpful and informed us that at that time we could get basic cable for roughly around $.40 extra per month, which we did putting our total at about $50/month plus some set up fees that first month!
The installation guy came and was super nice. He noticed we were playing Lego Pirates of the Caribbean and talked with us about his daughter, family, etc. He told us about the new customer service program Charter had started this past year and that their main goal would be customer satisfaction. He took our number and said we would check on us in the next couple of days and make sure we were satisfied with our service and you know what, he actually did. The install itself didn't take too long and he was in and out in about 30 min.
Since then, we have had no issues with bandwidth, monthly charges, or our practically free basic cable. We're even thinking about upgrading to an HD cable box so we can take advantage of our HD TV!
Overall, I'm glad we picked Charter. They have developed a great Customer Service report and they really are the best service in Denton for the price!
You could go with FIOS and pay twice the price or you could give Charter a chance to change your mind about how customers should be taken care of in a business!
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