Well, I do not know these people who have given reviews. We have TP and they scheduled our water heater replacement with Plumbcraft. Water heater was 21 years old (can't believe it lasted that long) and it blew big time. Called them and Regina asked me some basic questions, had me get the serial/model numbers from the tank. Since it was installed in 1990, it was not up to code. They gave me the choice of getting someone to put a breaker box in and run the line outside. Their price was reasonable enough, as i would have had to pay someone elses fee to come out and the delay would not have been good for me. (mama ain't happy, no one is happy!) They took my payment up front for the services. They installed as promised (so now I'm up to code if we do sell soon, as we may - that would have been another headache on a house inspection while under contract, so now it is avoided.)
They showed up as promised. Since there was electrical and plumbing, they sent two guys. Work was done in under an hour. When I called at anytime, if Regina wasn't there or on the other line, she always returned my call very quickly.
I'm very happy with their work, and unless any problems are discovered later on, I have no problems with either Total Protect or Plumbcraft.
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