I was a customer of Beautiful Solutions for over a year, investing in their treatments. Unfortunately, it all changed on 8/26/11 when I was burned with a laser during one of my treatments resulting in pigment loss to a pre-existing tattoo. It had never been an issue with the 6-7 treatments leading up to the burn, so I am lead to believe the burn was purely an act of negligence by the technician on that day, Trish Middleton.
In addition to the pain, healing process, scar tissue, and additional time and investment necessary to fix the problem; Beautiful Solutions has completely left me stranded. They did not take a sympathetic stance to the ordeal I had been through, and I feel completely alienated as a previously loyal client. The Owner (Cindy Andrews) and the Vice President (Jim Andrews) refuse to speak with me about the incident. In addition, they refuse to submit my treatment records, their licensing information, and treatment waivers to me.
I write this review as a warning!!! If you are considering using this med-spa, please be aware of the risks of using Beautiful Solutions for what should be routine procedures. I have zero confidence in their abilities and business practices, so please use this med-spa with a large dose of caution
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