i love cottonwood! i've been going there for about 8 years and have gotten every service imaginable. i have never had a bad experience. sure there's been staff turnover and a few minor bleeps just like in any other business but they make every effort to please you! they have great education programs and i think the best stylists, nail techs, (and other staff too) in the world. i've traveled to many other countries and experienced many spas, and can say i think cottonwood is the best.
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