I wish I had read the negative reviews here before sending my daughter there.
My daughter was a very active girl, a competition gymnast for many years. She developed lower back problems about 2 years ago. We took her to a specialist who recommended physical therapy. She underwent PT for about a year with no improvement.
We were then referred to Glasson Sports Medicine. Dr. Glasson indicated that not all PT are specialized and she recommended that we undergo treatment at her PT, because they specialized in this type of treatment. My daughter went to therapy there, in in the same building right opposite her consulting rooms for several months.
After the first treatment my daughter said that the pain was relieved. We were very happy but the pain returned after a couple of days. So we persisted with the treatment for many months, hoping it would cure her rather than provide temporary relief. The PT then informed us that most probably my daughter would never be cured and would have to undergo PT for the rest of her life. That was unacceptable to me so about 2 months ago stopped we the treatment and I called her office to speak with her. I was told to make an appointment to see the Dr.
She was only available in about a month from then, which is when I had a business trip so the next appointment was another month later. (Today).
So today I arrived, was told to update all the forms, and then they asked where my daughter was. I told them we made the appointment for me to see the Dr. to discuss how to proceed because the current treatment was not working.
I was then told that she would not see me and because my daughter was not present they would charge me a no-show fee. I wanted to see her only for a few minutes. I was told she is busy seeing patients and would not see me.
I left and by the time I got home they had left a voicemail saying that we needed to call to schedule a follow-up appointment for my daughter because she may need more specialized PT.
I called them back stating that I was very unhappy that I had to cancel a business trip to make this appointment and the Dr. would not take 15 out of her day to see me. I
I was told that she would not see me because without my daughter present, she could not bill the insurance company!!!
They also stated that we had not used their physical therapy but went somewhere else when in fact we went to their facility.
They clearly are disorganized, in our case ineffective, and care only about getting paid.
more