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Charging for services they didn't complete - Review by citysearch c | Alta View Veterinary Clinic

Alta View Veterinary Clinic

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Charging for services they didn't complete 10/13/2011

We have been bring our Calico since we got her as a kitten. After today, I'm not sure will be bring her again. I admit our cat does not like people and this behavior only started after we got her declawed (boyfriends/ apartments call, not mine). It seems every time we bring her for an exam the staff although friendly to me, and my partner, they act like our cat is satin. Rather then completing the exam in front of me, having me help hold and pet my cat. They wrapped her in a towel and took her into a backroom. I was left in an exam room hearing my poor baby being attack in the ""back"". After what seemed like forever Dr. Malueg return and admitted that they were able to give my cat her yearly shots (although she admitted not in the correct manner due to my cat's temperament). Then admitted she was not able to complete the exam because my cat was hissing. They then asked me to leave out the back way where they charged me for the exam. You know the exam this doctor just admitted to not completing. I was frustrated because through out the exam I express great concern for my cat behavior and how she appears to have behavioral problems around strangers. They did hand me a card for an dog trainer, but It really hurt my feeling. It's not about the money but respect. How do I know that my cats behavior is not a symptom for something else, or something we can work on. I felt like they didn't care and they just wanted my money. more
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