We bought some living room furniture last week from one of their other stores in OKC. We are from another state, and had no idea until we were paying out, that the Factory Direct Furniture Store was owned by the Mathis Brothers. We found out when we got our receipt, or we would not have bought from them. I had thoroughly researched Mathis Brothers before we made the trip, and after what I read on the review page, I decided because of their customer service complaints, that they weren't an option for us. We made the trip back to Texas, brought the furniture in the house, and the couch has a major defect in the back. Knowing that other customers have had so much trouble getting ahold of a *live* person, I already dreaded what was going to happen. We have called twice, left two voice messages, to no avail. We are going to try to call one more time, then turn this matter over to the BBB.
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