Our 9 year old companion starting having heavy nose bleeds which had caused him to black out and hit the concrete pretty hard. It was late in the evening so we took him to this place for urgent assistance. When we first arrived they were quick to respond, however, when they took our friend to the back (without us) we automatically felt left in the dark which increased the panic feeling that we were experiencing. After waiting several minutes we were then asked to the back to met the vet. After he questioned us on what was going on, even though it was quite obvious that blood was constantly dripping down from his nose, he proceeded to say that he had no idea what it could be without running several tests that would be around $300-$500. Then asked us how we would be paying. Unfortunately we only had $100 and were willingly to set up payment arrangements or give a post dated check for the remaining balance. We were then told that they could not provide services if we could not come up with that amount 'up front'. Due to our financial hardship our beloved animal was not able to have services rendered at that instant. All we could do was ask for our dog back and wait for the morning to see if another place would have the heart to help him and honor our promises to pay. So then we were told that we owed $50 for an office visit and would have to pay before we could have him back. After refusing to pay for a service that we did not even witness being rendered the vet tech said he was going to call the police to report 'theft of services'. We felt that we were being taken advantage of so we informed him to do so if that was the way they wanted to handle it. So then after making us wait again, he then came out with our pup and said we were free to go. I must say that this place is worthless to animals in urgent care needs and insensitive to any person whom is experiencing a financial hardship. It's the principal of the matter that our pet needed urgent assistance and was turned away because of monetary value. My advice would be to not go to this place if you really love your pet.
On the other hand, I would definitely recommend Texas Veterinary Hospital (TVH) on Thousand Oaks. They were true angels who listened and helped. We felt the compassion they had for animals and they even helped us with a plan of action on treatment that we could afford. They even discounted a couple of medication injections to help him with the bleeding AND waived the new patient exam. Their staff was very professional and informative, in fact their vet tech new a lot more than this moron who threatened to call the police on us.
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