In an effort at full disclosure, Dicks did the repair for the amount they said they would and in a timely manor. So why the one star? The control board on our furnace burned out. Locally nobody will sell one to an individual so we had a technician from Dicks come out. He took 30 seconds, told us it was the control board and grabbed one from his truck.
The quote was for $500, we were shocked and ready to refuse. The tech assured us that ""It is a very expensive part, it cost's around $385"" We trusted him and agreed to the repair. He spent 5 min wiring up the board and we got the bill.
After finding the manual for the control board we looked up the part # and sure enough, readily available for $135. After two phone calls with two very rude individuals, I have learned they have no problem with this type of sales technique. I cannot come away from this transaction as a happy customer as I feel I was given misleading information in making my decision.
In the end, I signed the proposal, they did the work and I have working heat. If I can save another person from getting squeezed by this unscrupulous company I will. Go into your dealings with Dicks with as much info as you can because you can't trust what they are saying -Andy
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