Just because a company is BBB associated doesn't mean much now a days. We were having issues with our furnace so we called Now Heating and Air. The technician came out and we described the symptoms but he quickly dismissed what we were trying to say. He proceeded to try and sell us a new furnace but we declined. He cleaned the furnace but obviously that wasn't the problem because the furnace malfunctioned again. We called his manager and the answer was "...he is one of our best technicians..." We then called another company who sent out a technician. He replaced a part and called it a day; no pressure, no new furnace. Our furnace is working well and probably has at least a few more years on it.
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