The subcontractor who came to your home has been working for us for over 7 years, and we have had no previous problems with him. Your carpet was installed on a Monday & Tuesday and we didn't not receive a phone call about the alleged missing items until Saturday. And with no witnesses seeing him take the items, we can not blame them without evidence.We are sorry if this actually happened, but we have questioned our installer who states he did not take the items, and we have no reason to not believe him. Barton carpets is a very respectable company that strives for excellence in service and in our installers, who are equally proffesional & honest.
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