If there was a way to give them no stars I would!! They are horrible...from start to finish. First the salesman told me it was one year and it ended up being a three year contract!! Their customer service is completly horrible and they dont know how to return a phone call to save their lives! I have gone as far as to file a complaint with the BBB and guess what...no response by the deadline of the BBB. I have had problems with the equipment from the start...falty motion sensors and such and they want to charge me to come out and fix THEIR equipment...what a frickin joke!! I will not pay them one more dime. Oh and the best part...I was paying Monatronics (local monitoring company) for the monitoring...and since I have complained they have pulled my account and I am supposed to be paying first defense directly. Never got a bill or anything, I had to call to find out what was going on. Then I called and they said they will set me up on automatic payments...heck no! They said I will get late fees but I never got a bill from them! I am so fed up its making me sick! I wish I could find the company president and punch him in the throat!!
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