I called the Roto-Rooter office at approximately 9:30am for help with a leaking kitchen sink pipe. The phone was promptly and pleasantly answered and I was informed that a plumber would be dispatched by 12noon. No one showed up so I called again around 12:15 and asked how much longer before the plumber arrives, the operator apologized for the delay and informed me all the plumbers were busy and it someone should be there in about 30 to 45 mins. I called again after another hour went by as no plumber showed up. Again another apology and was told the plumber is on the way. The plumber did not show up till 2 hours later. Once the plumber arrived he was professional and did a good job. Although I do understand that jobs could take longer than expected resulting in plumbers being late for appointments but how about a call to let the customer know what is going on and give the customer the opportunity to decide if they will wait or look for someone else especially if it is an emergency plumbing need. There is also the option of a discount to help make up for the delay. Other than the lateness, the service was okay.
more