First off I don't believe one could find a more inept and
poorly managed group than Acclaimed Movers. That being said, they do have some staff who are worthy of
praise. Donnie, their lead man, is organized and takes his
job seriously. As for Jamie, the sales person, here is man who needs to look up "customer Service" in the sales manual. A.) he will tell you "... I will get right back to you"
Don't count on hearing him unless you hound him four or five more times. B.) He will say and promise anything to get you off his back --- and NEVER deliver on those statements. We counted 87 phone calls that were never returned. C.) We learned that Acclaimed is very good at "Upcharges" i.e. boxes, paper, tape etc. but the big BIG one is the TOTAL WEIGHT ESTIMATE of your household goods. They will lowball the estimate and
get you for huge upcharge for over that weight. Good luck trying to pin them down on this.... Again, Jamie is the master of this. Also, they sub contract the delivery trucks ( hire another company ) for long distance moves. We found this out by mistake --- and the guy that told us that was fired.
So, you have packed all your stuff and the day of the move comes right? The crew shows up and one of the
"packers/movers" is tweeked out of his mind -- a fact that the lead man admits too -- instead of replacing him, they promise to keep him in the truck.
When our stuff arrives, there is stuff missing, broken glass, etc.. The response from Jamie is so pat and quick that my guess is they do this all the time " Well, we are sorry" he says, " Monday morning first thing, we will file a claim." SO now I know why they are called
ACCLAIMED MOVERS -- because everyone Files
A - CLAIM !!!! Guess how much your stuff is worth on
a claim ??? Forty cents on the pound for each damaged piece. Thats right ---. .40 cents -- so you have an heirloom that is worth $3000. and it weighs,
three pounds ---- you get a whooping $1.20 !!!!
In the long run, moving is stressful and difficult enough,
you would hope your movers would help curtail some of that --- not only does Acclaimed Movers contribute to your stress they promise to be the biggest part of it.!!!!
This is a company who is short of customer service but long on getting the fast buck. Look elsewhere -- but
at all costs -- literally, Do NOT use AAclaimed Movers if you treasure your valuables.
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