I had high hopes based on reviews that Knockout would rid my small one room studio in NYC of bedbugs (bb). Unfortunately approx. 1 month later and nearly $2000 poorer, I am still getting bitten and still living out of bb proof plastic bags. The first 2 freezing treatments appeared to be thorough, the third did not include freezing, only chemical (Bedlam). I thought that was odd but the technician told me the third treatment did not require freezing. I started getting bad bites again 2 weeks later and called the company and Rossmary told me the cryo machine had broken that day. I was extremely angry that I was lied to and requested that another technician be sent for another freezing treatment since it was nearly a month since the last one. The next treatment appeared to me to be much more complete than all of the rest, but still 2 weeks later I was still receiving bites. I called Knockout but they refused to do another follow up and said that it is NY State Law that I capture a live
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