--The prices are outrageous...they wanted to charge me $700 for a garbage disposal! All I needed was a drain cleaning.
--Their organization in making appointments is severely lacking. They had to reschedule my appointments twice, and on one occasion, they sent a service person to my house at 8:00 at night, AFTER they had already canceled with me at 6:00.
--Each of their workers is a specialist...so if you need work done on your furnace and assistance with a plumbing issue, they will have to send out two separate people...and charge you separate fees!
--The one star is for the politeness of the service workers. I appreciated that.
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