I would give Polo Springs 0 stars if I could. We had been going there for a few years taking our two dogs and did not have too bad of an experience. It was a two year or so period since we had been there when we had to take our 10 year old Great Pyrenees in because she could no longer stand up after we groomed her that morning.
They wanted to run a series of expensive tests of which we could not afford at the time. They were not sympathetic or caring and did not give us a whole lot of options except to spend hundreds of dollars.
We took her back home and did not know what to do. We were very short on money during this time period and did not know where else to go to get her looked at. We talked to a relative that raised Pyrenees and suggested she probably would not be able to function or stand on her own due to her age and life span and the best thing may be to put her down.
We made the mistake of going back to Polo Springs to have this done. The front office and assistants did not seem very understanding and were more concerned about payment. Even with our previous relationship and years of going to Polo Springs, they couldn't even offer any condolences and we never received a card or acknowledgement in the mail for our loss.
For their fancy facility and prices, they sure are cold hearted. For the last several years, we have been taking our pets to a wonderful veterinary hospital that is compassionate and offered so much when we had to put another pet down.
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