Growing Child Pediatric is very clearly a for profit business. If you remember this, you will be fine with their level of care and service. The staff is kind and friendly and when you see a physician, the quality of the care will likely be high and professionally delivered.
Be aware however that they routinely over schedule to maximize their revenue stream and if you schedule anything beyond the first appointment of the day you will likely wait, often significantly so. Typical wait times, beyond the scheduled appointment time, run in the range of 30-60 minutes. However if you arrive late in recognition of their poor management practices, you will wait even longer. Unlike, for example the Duke Clinics, that monitor wait time and view this a key measure of service delivery, patient wait time is simply not important to Growing Child Group.
Under no circumstance should you attempt to use this clinic on the weekend. On Saturdays, they randomly promise appointments to frantic mothers without regard to capacity and then the clinic will force parents to wait in the sick child room with other sick children for long periods of time without any update on their projected queue time. They only have one doctor on the weekends although the demand would suggest 3 or more.
Experienced mothers will claim serious illness to cut in queue ahead of you and your wait could be more than 2 hours. Their weekend hotline service is even worse. If your need is minor you will be FAR better served by one of the many area Minute Clinics at CVS.
As others have noted the medical staff here and other locations is usually early career professionals (new doctors) and it is unlikely that you will see the same doctor twice.
Dr Poole Senior is a fine man and tremendous physician. His original clinic in North Raleigh was fantastic. Growing Child Pediatrics, managed by his son, does not continue the original tradition of service excellence.
more