I had an awful experience at this store. I could go into great detail, but to make a long story short...I got burned by their return policy. They do not accept returns, only exchanges for store credit. This wasn't made clear to me when I purchased a $125 pair of Dansko shoes.
Through the course of a 25 minute phone call with the store owner, I was called a ""jerk"" for even asking them to make an exception for a return. I was very apologetic, telling him that I didn't know the policy but the shoes were not going to work for me and there was nothing else I wanted from their store. He felt that their store policy was on par with other stores in the area. I called 4 other uniform stores, several shoe stores and several apparel stores finding only 1 other stores with a similar return policy (Motherhood Maternity - and they are required to tell each customer their return policy with each transaction). I informed him of this and he said I was ""crazy"", most other stores have a similar policy.
Uniforms and More said they could not take the extra time to tell each and every customer their return policy and that it was ""printed on your receipt"". I told him if it was on the receipt then they already had my money and there was nothing I could do to get it back....even if there was a bad or defective product.
I told the store owner that I was unhappy and gave him 4 options of things he could do to make me a happy customer (all of them reasonable). I told him I could make my little voice heard over a bad experience. He said their company wasn't concerned with making ""just one person happy"" that they did ""too much business to be concerned about one guys experience"".
Zappos was $10 cheaper for these shoes anyway, I was just trying to keep my business local. Since I wasn't able to get a refund, I exchanged the shoes for another pair, it took them over 5 weeks to get that pair, when they said it would take less than 2 weeks. They had my money for over 5 weeks while I had no product to show for it, I even called my credit card company to see about cancelling the payment! Tell everyone you know, if they value their money and businesses that do business right, don't shop at Uniforms and More!
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