I wish I could give them half a star. Or no star at all. It is because of them I started disliking Honda. You can't just go with a terrible service and expect something nice to come out of it. My experience with Heritage Honda Towson Service Center was truly awful. They made a terrible mistake during a routine oil change (which later they have admitted), and the next day, after the oil change, I was driving, car started rattling and smoking on I-95. Luckily, I turned it off almost right away. A simple mistake with an oil pan lead me to one oil splattered engine and the tremendous loss of oil. Their fix? Mail me a reimbursement check almost three weeks later and TWO FREE OIL CHANGES at their location. Seriously? I would not trust my car, any car to this Service Center.
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