My overall experience was not great or bad. However when 2 days of unresolved issues went on. I was a little unsatisfied. The techs that came out on Thursday, Friday, and Saturday told me all was well although no air was forcing through the vents.
Today, Monday the 17th of January, everything changed in a matter of minutes. Alex, a tech from Austin came out to manage the unresolved issue. He went in the roof and simply adjusted directional flow. Within five minutes of his arrival we were too hot!
GREAT work! Alex's knowledge and comfort level far surpassed the other techs. He single handedly solved the problem in less than 10 minutes.
Alex surely should be promoted as educator.
Thank you Alex the champion of Champion air.
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