As anyone with an aging BMW, Mercedes Benz, or Volvo knows, ongoing care is required to maintain your vehicle and repair costs can get pricey.
I have a 10 yr old BMW Z3 and about 5 years ago I had finally had it with the various BMW dealerships in the LA area. I always felt in the dark when it came to my vehicle. The appointments were never available immediately (like when your car actually has a problem), and the techs invariably found additional ""mandatory repairs"" every time I brought the car in for an oil change, so I tried a few independent mechanics. Again, I felt the shops were servicing themselves, not their customers.
The truth is... I drive an expensive car, and don't know the first thing about how it's really put together. I had kind of given up on the idea that I'd ever leave a mechanic feeling like I understood what I paid for, and hadn't been ripped off.
Then I found Auto Plaza Radford Ave.
Rafi is knowledgeable and professional; kind and conscious of all the concerns one has about bringing in a car in for servicing. He knows that there is a difference between a repair that must be done, and something that might come up in 10,000 miles, and will talk you through the most economical options. He's always patient and knows that listening will help put you at ease, as well as help him diagnose the problem.
As a long standing member of the community, Rafi treats all his customers like they're friends - you walk away feeling like you got that ""friend price"" but you know the work is being done by a highly trained professional. EVERYTHING is above board. Rafi actually likes to show you the damaged or worn out part, so that you feel confident that that specific part really needs to be replaced. All the parts are genuine factory parts and are guaranteed, as is the labor - thought it's never been an issue as the work is done right the first time.
In the 5 years that I've been going to Auto Plaza, I have never felt condescend to, up-sold, or ripped off. I've gotten to know Rafi and José (one of the mechanics) and finally feel good about my total service experience.
I recently bought new wiper blades and bulbs for my headlights and being mechanically challenged I couldn't even figure out the simple installation, so I swung by the shop and the guys helped me out in 5 minutes at no charge.
Simply put... this is where you want to take your car!
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