The dealer sold me a brand new Silverado with a faulty transmission. I took it to another dealer first...they had my truck for a month in the shop. I then brought it to this dealership since the other could not figure it out and I had purchased from Don Hewlett. It was not until I demanded to speak with the BBB contact there did I get the manager of the Service Department to discuss this situation. The first suggestion was to replace components of the transmission. On a BRAND NEW truck?\r
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The complete transmission was finally replaced. By now, i've not had possession of my brand new truck for over 2 months. Original symptoms were reduced, but there was a problem which still persisted. I took it back in recently to have it checked out. The only changes made were to install a K&N air filter and a Flowmaster exhaust...do you realize how many trucks have such simple modifications? Don Hewlett would like to blame those modifications on the tranny problems. More so, if I paid for the stock system to be placed back on and the problem persists, they denied to pay for my costs. Do they not stand by their product and what they're selling?\r
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GM Support was absolute junk as well...the representative provided absolutely no support or offered any assistance either. Don Hewlett also denied assistance with contacting GM representatives.\r
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The service and support attitude at this dealer is poor at best. I have never left the shop with the feeling that they are willing to go above and beyond to resolve the product defect for me as a customer. I do not know how this dealer has an A+ for their BBB rating, but there is no doubt BBB will be hearing from me on this business.\r
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Stay AWAY!
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