I am, of course, very delighted to have had the pleasure of doing business with NC Transmission. The professional and courteous attitude, expert knowledge, and patience in handling my specific issues were very important to my complete customer satisfaction.\r
After interviewing companies to complete this work on my car, and while coming into your establishment as a ""less than happy customer"" from the un-named company in Cary who previously rebuilt my transmission on my vehicle less than 30,000 miles ago, I wanted to write this with my thanks as well with my shock and astonishment.\r
First, the shock of knowing your company has such a work ethic and honesty to let me know about the mistakes found by your head mechanic that were made by the un-named company in Cary. After the completion of the work performed by your company I was told to drive the car for 1,000 miles and make a final check on the work before I took a road trip out of state for my annual fishing tournament. My car broke down out of state and I twed it back to you out of my own pocket as well as other expenses. Your head mechanic realized that he had missed a clamp which caused the break down. That leads me to astonishment. I have never had a mechanic or company ""own up to their mistake"" and reimburse me for the charges that incurred. I am so thankful to Daniel that there are still honest businessmen out there.\r
This is one less concern for me and I am deeply appreciative of your assistance and support. I am completely satisfied. I will continue my service with NC Transmission and look forward to referring your organization in the future
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