First of all, I know Dr. Wilkes was a great Veterinarian and nobody can fill his shoes.
Second of all, I own Red Bluff Animal Hospital as well and feel free to check my reviews. I have high standards of how I want patients and their ""children"" treated.
Third, buying a veterinary clinic is extremely expensive and running one is expensive as well.
Dr. Briles is a great doctor and we worked well the first year. Unfortunately, things didn't work out well the second year and we parted ways. I have nothing negative to say about him and wish him well.
This brings me to my point, I want high quality care and medicine for clients. Most great veterinarians are already employed so I am having a hard time finding one that practices the way I believe they should meaning treat all clients equally, fairly, in a timely manner, with the highest quality medicine at a fair price. I won't quit until I can find a veterinarian and employees that can do this.
As for being put on hold for 15 minutes, our phone system beeps non-stop after only one minute. The office is small so I don't believe the receptionist could have stood the continuous beeping for 15 minutes. I am wondering if there was something wrong with the phone line or something along those lines.
I would love another opportunity to show how we have improved since your last visit and you can come by Red Blufft to see how we treat patients as well.
You can always voice any complaints to me personally at Red Bluff Animal Hospital.
Thank you,
Dr. Steve Sullivan
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