In the past we have loved Leatherby's icecream and have frequented it even though it is dingy and run down inside -- but we are fed up with the poor service. We tried to use our groupon at Leatherby's and we wanted to sit and eat one sundae with our daughter and then get 2 to take home for our kids who were asleep in the car and my spouse who was waiting with them because we do not live near the store. They would not allow this because the coupon said dine-in. So we were dining in and they wouldn't let us take anything to go. I would have tipped on the full amount. Then I offered to get the sundaes and then put them in containers myself to go and still they would not allow it. I am not happy and will never go to Leatherby's again. It is supposed to be a family friendly establishment and the management bullied us and embarrassed us and made us feel like they did not want our business. When we called to complain later they were like ""oh Come in now and we will honor your request,"" but we were already on our way home and had wasted our time and dignity on them. The manager just wanted to be a bully and to be rude. I will never recommend Leatherby's or visit them ever again. Plus their restaurant is FILTHY inside and I would not want to ever dine-in there ever. Had I seen those words dine in on the groupon print I would not have purchased the groupon. Huge disappointment, lame place and I will not be using my groupon afterall, nor will I give my business to Leatherby's again - so sad. They should take family out of their name altogether...
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