Used to be excellent, I used to recommend them to everyone. Now, in the last several months, I've found my carts across the street, in the street, in the ditch, and to top it all off, I watched as the routesman placed my cart into my ditch purposely. He stared at it, hopped back on the truck and left! \r
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If you've ever encountered a rude customer service rep on the phone, you know the rest! She was the rudest, unprofessional I've dealt with! \r
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I called them as soon as I saw the routesman do this, they stated they'd pick it out of the ditch. Now, several days later, I call again, only to encounter the rude rep. who said that both driver and routesman denies they put it there, the route super supposedly came out and saw none in the ditch, and guess what??? It's still in my ditch right now. She wouldn't give out her super's name, the owner's name, but did say she'd have one call me. Right !! I told her to get the supervisor right out here, and show me what the cart in the ditch is (a decoration perhaps???) BAD BAD BAD BAD
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