I'm sure you'll see a mixed bag of reviews about Bridals by Roma. I can speak to my experience there, and I would ABSOLUTELY NEVER EVER recommend going to this store after the way I was treated. Do yourself a favor and google some other reviews online, I wish I had first. I would NEVER give them any more business or let any of my friends shop there!!!! Their customer service is the absolute worst I have ever seen or heard of in any establishment and worst of all the manager is the worst offender. If anything goes wrong trust me they will not fix it and it will be too late, they do not care about the way that they treat their customers once they have your money.
I know some girls have found their dress there and had no problem, but with something like this I would not want to take that chance. I have seen too many negative reviews and heard too many stories after the fact and it was too late for me. I wish I had known more about them before I ever considered looking there. There are much nicer, cleaner stores with better selections, and friendlier staff -- save yourself the time and effort of going here.
A wedding dress shopping experience should be pleasant from start to finish. This started off to be great, they promised me the moon and the stars to get me to purchase a dress that would be custom. I ordered a halter dress that was PROMISED to be made into a strapless dress. The store FAILED to order the fabric with the dress order and ordered it after. First they did NOTHING with the dress for the first 3 months they had it. Then when we went back they tried to pass off the 'new' fabric as it matched and REFUSED to even acknowledge that as the paying customer and bride was EXTREMELY unhappy with the results. At this point the manager got very snippy with us and made NO REAL attempt to fix the dress.
It quickly became very clear that this place was NOT interested AT ALL in customer service. The manager, Joann, was EXTREMELY UNPROFESSIONAL & RUDE. She INSULTED my mother and I and called us crazy and told us we were imagining things and REFUSED to admit that she was wrong and had made a mistake.
We ultimately removed the dress from the store after they had it for 3 months without fixing it and I was left with a two toned dress. I took the dress to another bridal store to evaluate it where multiple people saw it and AGREED with us that the color did not properly match. In addition they showed us the changs that Bridals by Roma made and had BLANATLY lied about to us when we asked them questions about.
I cannot say enough NEGATIVE things about how unpleasant this store was to work with. It was an EXTREMELY stressful and upsetting process that caused me and my entire family a great deal of anxiety over something that should have been one of the best experiences of my wedding. This company should be out of business for the way that they treat their customers.
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