I was directed to this service company via the Lowe's warranty plan. After waiting 2 days and getting no call for when service would come, I called Lowe's warranty back. Towson Appliance finally called. The nasty woman on the phone complained about her computer problems and said she was not doing a thing for me until I called Lowes and had them FAX my receipt to her to insure that Towson Appliance got paid. First of all, he getting paid by Lowe's is NOT my problem. Secondly, I have already waited 3 days without a working refrigerator for some sign of service or repair. As a consumer with a valid warranty, the service company provided to me by Lowe's should at the very least reliable, and provide acceptable customer service. I have already contacted Lowe's warranty people to file a complaint, and ask them to take Towson Appliance off their service list. They were VERY interested in my comments and filed a complaint. NOTE: You do not have to use the service provider that Lowe's assigns. You can ask for another one on their list. DO NOT USE Towson Appliance unless you are up for an argument, headaches, and an extremely nasty woman on the other end of the phone.
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