I came to Animal Hospital because my puppy was sick and my vet was booked for the day.
Dr. Ali seemed very friendly and capable. However, the front desk staff was extremely rude. I almost left before my appointment because they made me feel bad for being there. I felt very ""in the way"".
The vet tech I saw was horrible. He snatched my 6 month old pomeranian puppy and scolded it for being squirmy. He's a puppy! He took him in the other room to take his temperature where I heard him scream in pain-- not whine, not protest, scream. He came back in and said, ""I don't know why he's acting like I'm murdering him!"" He was mad at the dog! He's just a dog!
I heard 2 cats screaming back there as well being scolded by the same vet tech.
When Dr. Ali came back in to do to do a fecal sample, the same vet tech snatched my pup away from me and held him down-- by the throat as he just cried. Instead of being soothing- he scolded him for whining.
I turned down further treatment of my puppy and tests just to get him out of there.
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