i wasn't familiar with carbiz at all prior to going there and my experience with them really started off as the result of a whim. i was searching through AutoTrader for a Subaru STI and found one at Carbiz. for some odd reason i decided to click on the button that evaluates your trade-in. i entered some information and clicked a few buttons and was told by the automated system that the value of my trade-in couldn't be figured due to a transmission problem. ""oh well"" i thought and proceeded to go about my business. then my cell phone rang (i had given them my number) and it was Matthew Pollock from Carbiz. we spoke for a bit about my situation and what vehicle i was looking for. an appointment was set up for the next morning. Carbiz doesn't open until 9 am but i got there at 8:30 was let in and introduced to Matt. to shorten a lengthy story, my negative equity made getting the STI a painful situation so after a week of seaching and shopping and investigating i ended up with a 2007 Audi A3 wagon, deciding to purchase it from Carbiz. everyone i had dealings with at Carbiz was friendly. and it wasn't that thin facade of friendliness you almost always get from people selling you something, but more of a ""neither of us are jerks and attempting to do the other person in"" type of friendliness. i communicated my need and wants and Matt was accommodating as much as possible. even the finance manager (my last experience was with a guy that made me feel like he was selling his children's organs to ""make this deal work"") was friendly on a personal level and informative. i was never unpleasantly surprised at Carbiz. prices were explained clearly and nothing came out of third base to empty my pockets. having negative equity can make getting into a new car difficult but everything went very well at Carbiz. Matt, Chris, and Evan made the process easy and painless.
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